HOME BUYERS INFORMATION:
NOTE: For additional information
concerning newly constructed homes click
here.
Congratulations!
 | You have decided to buy a new home. This
will help you take this big financial step by describing the home
buying, home financing, and settlement process. Lenders and mortgage
brokers are required by federal law, the Real Estate Settlement
Procedures Act (“RESPA”), to give you this information. You should
receive it when applying for a loan, or within three business days
afterwards. Real estate brokers frequently hand out a booklet as well.
You probably started the home buying process in one of two ways: you saw
a home you were interested in buying or you consulted a lender to figure
out how much money you could borrow before you found a home (sometimes
called pre-qualifying). The next step is to sign an agreement of sale
with the seller, followed by applying for a loan to purchase your new
home. The final step is called “settlement” or “closing,” where the
legal title to the property is transferred to you. At each of these
steps you often have the opportunity to negotiate the terms, conditions
and costs to your advantage. This will highlight such opportunities. You
will also need to shop carefully to get the best value for your money.
There is no standard home buying process used in all localities. Your
actual experience may vary from those described here. This takes you
through the general steps to buying a home, to eliminate, as much as
possible, the mysteries of the settlement process. |
Buying and Financing a Home:
Role of
the Real Estate Broker:
 | Frequently, the first person you consult
about buying a home is a real estate agent or broker. Although real
estate brokers provide helpful advice on many aspects of home buying,
they may serve the interests of the seller, and not your interests as
the buyer. The most common practice is for the seller to hire the broker
to find someone who will be willing to buy the home on terms and
conditions that are acceptable to the seller. Therefore, the real estate
broker you are dealing with may also represent the seller. However, you
can hire your own real estate broker, known as a buyer’s broker, to
represent your interests. Also, in some states, agents and brokers are
allowed to represent both buyer and seller. Even if the real estate
broker represents the seller, state real estate licensing laws usually
require that the broker treat you fairly. If you have any questions
concerning the behavior of an agent or broker, you should contact your
State’s Real Estate Commission or licensing department. Sometimes, the
real estate broker will offer to help you obtain a mortgage loan. He or
she may also recommend that you deal with a particular lender, title
company, attorney or settlement/closing agent. You are not required to
follow the real estate broker’s recommendation. You should compare the
costs and services offered by other providers with those recommended by
the real estate broker. |
 | Before you sign an agreement of sale,
you might consider asking an attorney to look it over and tell you if it
protects your interests. If you have already signed your agreement of
sale, you might still consider having an attorney review it. An attorney
can also help you prepare for the settlement. In some areas attorneys
act as settlement/closing agents or as escrow agents to handle the
settlement. An attorney who does this will not solely represent your
interests, since, as settlement/closing agent, they may also be
representing the seller, the lender and others as well. |
*Please note: in many areas of the
country attorneys are not normally involved in the home sale.
For example, escrow agents or escrow companies in western
states handle the paperwork to transfer title
without any attorney involvement.
Terms
of the Agreement of Sale:
 | If you receive this information before you
sign an agreement of sale, here are some important points to consider. The
real estate broker probably will give you a preprinted form of agreement
of sale. You may make changes or additions to the form agreement, but the
seller must agree to every change you make. You should also agree with the
seller on when you will move in and what appliances and personal property
will be sold with the home.
|
Sales Price:
 | For most home purchasers, the sales
price is the most important term. Recognize that other non-monetary
terms of the agreement are also important. |
Title:
 | “Title” refers to the legal ownership of
your new home. The seller should provide title, free and clear of all
claims by others against your new home. Claims by others against your new
home are sometimes known as “liens” or “encumbrances.” You may negotiate
who will pay for the title search which will tell you whether the title is
"clear." |
Mortgage Clause:
 | The agreement of sale should provide
that your deposit will be refunded if the sale has to be canceled
because you are unable to get a mortgage loan. For example, your
agreement of sale could allow the purchase to be canceled if you cannot
obtain mortgage financing at an interest rate at or below a rate you
specify in the
agreement. |
WDI/ Termite Inspections:
 | Your lender will require a certificate
from a qualified inspector stating that the home is free from termites and
other pests and pest damage. You may want to reserve the right to cancel
the agreement or seek immediate treatment and repairs by the seller if
pest damage is found.
|
Home Inspection:
 | This is a must for new and old homes
alike. An inspection will determine the condition of the plumbing,
heating, cooling and electrical systems. The
structure should also be examined to assure it is sound and to
determine the condition of the roof, siding, windows and doors. The lot
should be graded away from the house so that
water does not drain toward the house and into the basement. Most buyers
prefer to pay for these inspections so that the inspector is working for
them, not the seller. You may wish to include in your agreement of sale
the right to cancel, if you are not satisfied with the inspection
results. In that case, you may want to re-negotiate for a lower sale
price or require the seller to make repairs. |
 | Don't let minor deferred maintenance issues or non major
discrepancies ruin the deal for your dream home. Keep in mind that no
house is perfect and anything & everything can be fixed. The
question is - at what cost? You & your Real Estate Agent should discuss
discrepancies found and decide if you want or need further negotiations.
Your Real Estate Agent is obligated to look out for your best interests. |
Lead-Based Paint Hazards in Housing
Built Before 1978:
 | If you buy a home built before 1978, you
have certain rights concerning lead-based paint and lead poisoning
hazards. The seller or sales agent must give you the EPA pamphlet “Protect
Your Family From Lead in Your Home” or other EPA-approved lead hazard
information. The seller or sales agent must tell you what the seller
actually knows about the home’s lead-based paint or lead-based paint
hazards and give you any relevant records or reports.
|
 | You have at least ten (10) days to do an
inspection or risk assessment for lead-based
paint or lead-based paint hazards. However, to have the right to
cancel the sale based on the results of an
inspection or risk assessment, you will need to negotiate this
condition with the seller. |
Seller disclosure:
 | Finally, the seller must attach a
disclosure form to the agreement of sale which will
include a Lead Warning Statement. You, the seller, and the sales
agent will sign an acknowledgment that these
notification requirements have been satisfied. |
Other Environmental Concerns:
 | Your city or state may have laws requiring buyers
or sellers to test for environmental hazards such as leaking
underground oil tanks, the presence of radon or asbestos, lead water
pipes, and other such hazards, and to take the steps to clean-up any
such hazards. You may negotiate who will pay for the costs
of any required testing and/or clean-up. |
Sharing of Expenses:
 | You need to agree with the seller about
how expenses related to the property such as taxes, water and sewer
charges, condominium fees, and utility
bills, are to be divided on the date of settlement. Unless you
agree otherwise, you should only be responsible for the portion of these
expenses owed after the date of sale. |
Settlement Agent/Escrow Agent or
Company:
 | Depending on local practices, you may have
an option to select the settlement agent or escrow agent or company. For
states where an escrow agent or company will handle the settlement, the
buyer, seller and lender will provide instructions.
|
Settlement Costs:
 | You can negotiate which settlement costs
you will pay and which will be paid by the seller. |
Shopping For a Loan:
 | Your choice of lender and type of loan
will influence not only your settlement costs, but also the monthly cost
of your mortgage loan. There are many types of lenders and types of
loans you can choose. You may be familiar with banks, savings
associations, mortgage companies and credit unions, many of which
provide home mortgage loans. You may find a listing of some mortgage
lenders in the yellow pages or a listing of rates in your local
newspaper.
|
Mortgage Brokers:
 | Some companies, known as “mortgage
brokers” offer to find you a
mortgage lender willing to make you a loan. A mortgage broker may
operate as an independent business and may not
be operating as your “agent” or representative. Your mortgage broker
may be paid by the lender, you as the borrower, or both. You may
wish to ask about the fees that the mortgage
broker will receive for its services. |
Government Programs:
 | You may be eligible for a loan insured
through the Federal Housing Administration (“FHA”) or guaranteed by the
Department of Veterans Affairs or similar programs operated by cities or
states. These programs usually require a smaller down payment. Ask
lenders about these programs. You can get more information about these
programs from the agencies that run them.
|
CLOs:
 | Computer loan origination systems, or
CLOs, are computer terminals sometimes
available in real estate offices or other locations to help you
sort through the various types of loans
offered by different lenders. The CLO operator may charge a fee for the
services the CLO offers. This fee may be paid
by you or by the lender that you select. |
Types of Loans:
 | Loans can have a fixed interest rate or a
variable interest rate. Fixed rate loans have the same principal and
interest payments during the loan term. Variable rate loans can have any
one of a number of “indexes” and “margins” which determine how and when
the rate and payment amount change. If you apply for a variable rate loan,
also known as an adjustable rate mortgage (“ARM”), a disclosure and
booklet required by the Truth in Lending Act will further describe the
ARM. Most loans can be repaid over a term of 30 years or less. Most loans
have equal monthly payments. The amounts can change from time to time on
an ARM depending on changes in the interest rate. Some loans have short
terms and a large final payment called a “balloon.” You should shop for
the type of home mortgage loan terms that best suit your needs.
|
Interest Rate, “Points” & Other Fees:
 | Often the price of a home mortgage loan
is stated in terms of an
interest rate, points, and other fees. A “point” is a fee that equals 1
percent of the loan amount. Points are usually
paid to the lender, mortgage broker, or both, at the settlement or upon
the completion of the escrow. Often, you can
pay fewer points in exchange for a higher interest rate or
more points for a lower rate. Ask your lender or mortgage broker
about points and other fees. |
 | A document called the Truth in Lending Disclosure
Statement will show you the “Annual Percentage Rate” (“APR”) and other
payment information for the loan you have applied for. The APR takes
into account not only the interest rate, but also the points, mortgage
broker fees and certain other fees that you have to pay. Ask for the APR
before you apply to help you shop for the loan that is best for you.
Also ask if your loan will have a charge or a fee for paying all or part
of the loan before payment is due (“prepayment penalty”). You may be
able to negotiate the terms of the prepayment penalty. |
Lender-Required Settlement Costs:
 | Your lender may require you to obtain
certain settlement services, such as a new survey, mortgage insurance or
title insurance. It may also order and charge you for other
settlement-related services, such as the appraisal or credit report. A
lender may also charge other fees, such as fees for loan processing,
document preparation, underwriting, flood certification or an application
fee. You may wish to ask for an estimate of fees and settlement costs
before choosing a lender. Some lenders offer “no cost” or “no point” loans
but normally cover these fees or costs by charging a higher interest rate.
|
Comparing Loan Costs:
 | Comparing APRs may be an effective way
to shop for a loan. However,
you must compare similar loan products for the same loan amount.
For example, compare two 30-year fixed rate loans for $100,000. Loan A
with an APR of 8.35% is less costly than Loan B with an APR of 8.65%
over the loan term. However, before you decide on a loan, you should
consider the up-front cash you will be required to pay for each of the
two loans as well.
|
 | Another effective shopping technique is to
compare identical loans with different up-front points and other fees. For
example, if you are offered two 30-year fixed rate loans for $100,000 and
at 8%, the monthly payments are the same, but the up-front costs are
different: |
 | Loan A - 2 points ($2,000) and lender
required costs of $1800 = $3800 in costs. |
 | Loan B - 2 1/4 points ($2250) and lender
required costs of $1200 = $3450 in costs. |
 | A comparison of the up-front costs shows
Loan B requires $350 less in up-front cash than Loan A. However, your
individual situation (how long you plan to stay in your house) and your
tax situation (points can usually be deducted for the tax year that you
purchase a house) may affect your choice of loans.
|
Lock-ins:
 | “Locking in” your rate or points at the
time of application or during the processing
of your loan will keep the rate and/or points from changing until
settlement or closing of the escrow process.
Ask your lender if there is a fee to lock-in the rate and whether the
fee reduces the amount you have to pay for
points. Find out how long the lock-in is good, what happens if it
expires, and whether the lock-in fee is
refundable if your application is rejected. |
Tax and Insurance Payments:
 | Your monthly mortgage payment will be used to repay
the money you borrowed plus interest. Part of
your monthly payment may be deposited into an “escrow
account” (also known as a “reserve” or “impound” account) so your
lender or servicer can pay your real estate
taxes, property insurance, mortgage insurance and/or flood insurance.
Ask your lender or mortgage broker if you will
be required to set up an escrow or impound account for taxes and
insurance payments. |
Transfer of Your Loan:
 | While you may start the loan process with
a lender or mortgage broker, you could find that after settlement another
company may be collecting the payments on your loan. Collecting loan
payments is often known as “servicing” the loan. Your lender or broker
will disclose whether it expects to service your loan or to transfer the
servicing to someone else.
|
Mortgage Insurance:
 | Private mortgage insurance and
government mortgage insurance protect
the lender against default and enable the lender to make a loan
which the lender considers a higher risk.
Lenders often require mortgage insurance for loans where the down
payment is less than 20% of the sales price.
You may be billed monthly, annually, by an initial lump sum, or some
combination of these practices for your
mortgage insurance premium. Ask your lender if mortgage insurance is
required and how much it will cost. Mortgage
insurance should not be confused with mortgage life, credit life or
disability insurance, which are designed to pay off a mortgage in
the event of the borrower’s death or
disability. |
 | You may also be offered “lender paid”
mortgage insurance (“LPMI”). Under LPMI plans, the lender purchases the
mortgage insurance and pays the premiums to the insurer. The lender will
increase your interest rate to pay for the premiums -- but LPMI may reduce
your settlement costs. You cannot cancel LPMI or government mortgage
insurance during the life of your loan. However, it may be possible to
cancel private mortgage insurance at some point, such as when your loan
balance is reduced to a certain amount. Before you commit to paying for
mortgage insurance, find out the specific requirements for cancellation.
|
Flood Hazard Areas:
 | Most lenders will not lend you money to
buy a home in a flood hazard
area unless you pay for flood insurance. Some government loan
programs will not allow you to purchase a home
that is located in a flood hazard area. Your lender may charge you a fee
to check for flood hazards. You should be
notified if flood insurance is required. If a change in flood
insurance maps brings your home within a flood hazard area after
your loan is made, your lender or servicer may
require you to buy flood insurance at that time. |
Selecting a Settlement Agent:
 | Settlement practices vary from locality to
locality, and even within the same county or city. Settlements may be
conducted by lenders, title insurance companies, escrow companies, real
estate brokers or attorneys for the buyer or seller. You may save money by
shopping for the settlement agent.
|
 | In some parts of the country
(particularly western states), settlement may be conducted by an
escrow agent. The parties sign an escrow agreement which requires
them to provide certain documents and funds to
the agent. Unlike other types of settlement, the parties do not meet
around a table to sign documents. Ask how your
settlement will be handled. |
Securing Title
Services:
 | Title insurance is usually required by the lender to
protect the lender against loss resulting from claims by others against
your new home. In some states, attorneys offer title insurance as part
of their services in examining title and providing a title opinion. The
attorney's fee may include the title
insurance premium. In other states, a title insurance company or title
agent directly provides the title
insurance. |
Owner’s Policy:
 | A lender’s title insurance policy does not
protect you. Similarly, the prior owner’s policy does not protect you. If
you want to protect yourself from claims by others against your new home,
you will need an owner's policy. When a claim does occur, it can be
financially
devastating to an owner who is uninsured. If you buy an owner's policy, it
is usually much less expensive if you buy it at the same time and with the
same insurer as the lender's policy.
|
Choice of Title Insurer:
 | Under RESPA, the seller may not require
you, as a condition of the
sale, to purchase title insurance from any particular title
company. Generally, your lender will require
title insurance from a company that is acceptable to it. In most cases
you can shop for and choose a company that
meets the lender’s standards. |
Review Initial Title Report:
 | In many areas, a few days or weeks before
the settlement or closing of the escrow, the title insurance company will
issue a “Commitment to Insure” or preliminary report or “binder”
containing a summary of any defects in title which have been identified by
the title search, as well as any exceptions from the title insurance
policy’s coverage. The commitment is usually sent to the lender for use
until the title insurance policy is issued at or after the settlement. You
can arrange to have a copy sent to you (or to your attorney) so that you
can object if there are matters affecting the title which you did not
agree to accept when you signed the agreement of sale.
|
Coverage & Cost Savings:
 | To save money on title insurance,
compare rates among various
title insurance companies. Ask what services and limitations on
coverage are provided under each policy so
that you can decide whether coverage purchased at a higher rate may be
better for your needs. However, in many
states, title insurance premium rates are established by the state and
may not be negotiable. If you are buying a
home which has changed hands within the last several years, ask
your title company about a "reissue rate," which would be
cheaper. If you are buying a newly constructed
home, make certain your title insurance covers claims by contractors.
These claims are known as “mechanics’ liens”
in some parts of the country. |
Survey:
 | Lenders or title insurance companies often
require a survey to mark the boundaries of the property. A survey is a
drawing of the property showing the perimeter boundaries and marking the
location of the house and other improvements. You may be able to avoid the
cost of a complete survey if you can locate the person who previously
surveyed the property and request an update. Check with your lender or
title insurance company on whether an updated survey is acceptable.
|
RESPA
Disclosures:
 | One of the purposes of RESPA is to help consumers
become better shoppers for settlement services. RESPA requires that
borrowers receive disclosures at various times. Some disclosures spell
out the costs associated with the settlement, outline lender servicing
and escrow account practices and describe business relationships between
settlement service providers.
|
Good Faith Estimate of Settlement
Costs:
 | RESPA requires that, when you apply for a
loan, the lender or mortgage broker give you a Good Faith Estimate of
settlement service charges you will likely have to pay. If you do not get
this Good Faith Estimate when you apply, the lender or mortgage broker
must mail or deliver it to you within the next three business days.
|
 | Be aware that the amounts listed on the
Good Faith Estimate are only estimates. Actual costs
may vary. Changing market conditions can affect prices. Remember
that the lender's estimate is not a guarantee.
Keep your Good Faith Estimate so you can compare it with the final
settlement costs and ask the lender questions
about any changes. |
Servicing Disclosure Statement:
 | RESPA requires the lender or mortgage
broker to tell you in writing, when you apply for a loan or within the
next three business days, whether it expects that someone else will be
servicing your loan (collecting your payments).
|
Affiliated Business Arrangements:
 | Sometimes, several businesses that offer
settlement services are
owned or controlled by a common corporate parent. These businesses are
known as “affiliates.” When a lender, real
estate broker, or other participant in your settlement refers you to an
affiliate for a settlement service (such as when a real estate
broker refers you to a mortgage broker
affiliate), RESPA requires the referring party to give you an Affiliated
Business Arrangement Disclosure. This form
will remind you that you are generally not required, with certain
exceptions, to use the affiliate and are free
to shop for other providers. |
HUD-1 Settlement Statement:
 | One business day before the settlement,
you have the right to inspect the HUD-1 Settlement Statement. This
statement itemizes the services provided to you and the fees charged to
you. This form is filled out by the settlement agent who will conduct the
settlement. Be sure you have the name, address, and telephone number of
the settlement agent if you wish to inspect this form. The fully completed
HUD-1 Settlement Statement generally must be delivered or mailed to you at
or before the settlement. In cases where there is no settlement meeting,
the escrow agent will mail you the HUD-1 after settlement, and you have no
right to inspect it one day before settlement.
|
Escrow Account Operation &
Disclosures:
 | Your lender may require you to establish
an escrow or impound
account to insure that your taxes and insurance premiums are paid on
time. If so, you will probably have to pay an
initial amount at the settlement to start the account and an additional
amount with each month’s regular payment. Your escrow account
payments may include a “cushion” or an extra
amount to ensure that the lender has enough money to make the payments
when due. RESPA limits the amount of the
cushion to a maximum of two months of escrow payments.
|
 | At the settlement or within the next 45
days, the person servicing your loan must give you an initial escrow
account statement. That form will show all of the payments which are
expected to be deposited into the escrow account and all of the
disbursements which are expected to be made from the escrow account during
the year ahead. Your lender or servicer will review the escrow account
annually and send you a disclosure each year which shows the prior year’s
activity and any adjustments necessary in the escrow payments that you
will make in the forthcoming year.
|
Processing Your Loan Application:
 | Here are several federal laws which provide you with
protection during the processing of your loan.
The Equal Credit Opportunity Act (“ECOA”), the Fair Housing Act, and the
Fair Credit Reporting Act (“FCRA”) prohibit
discrimination and provide you with the right to certain credit
information. |
No Discrimination:
 | ECOA prohibits lenders from discriminating
against credit applicants on the basis of race, color, religion, national
origin, sex, marital status, age, the fact that all or part of the
applicant's income comes from any public assistance program, or the fact
that the applicant has exercised any right under any federal consumer
credit protection law. To help government agencies monitor ECOA
compliance, your lender or mortgage broker must request certain
information regarding your race, sex, marital status and age when taking
your loan application.
|
 | The Fair Housing Act also prohibits
discrimination in residential real estate transactions on the
basis of race, color, religion, sex, handicap, familial status or
national origin. This prohibition applies to
both the sale of a home to you and the decision by a lender to give you
a loan to help pay for that home. Finally,
your locality or state may also have a law which prohibits
discrimination. |
 | Frequently, there are differences in the
types and amounts of settlement costs charged to the borrower -- for
example, some borrowers are charged greater fees for mortgages depending
on their credit worthiness. These differences may be justified or they may
be unlawfully discriminatory. It is important that you examine your
settlement documents closely and do not hesitate to compare your
settlement costs with those of your friends and neighbors.
|
 | If you feel you have been discriminated
against by a lender or anyone else in the home buying
process, you may file a private legal action against that person
or complain to a state, local or federal
administrative agency. You may want to talk to an attorney or you may
want to ask the federal agency that enforces
ECOA (the Board of Governors of the Federal Reserve System) or the Fair
Housing Act (HUD) about your rights under
these laws. |
Prompt Action/Notification of Action
Taken:
 | Your lender or mortgage broker must act on
your application and inform you of the action taken no later than 30 days
after it receives your completed application. Your application will not be
considered complete, and the 30 day period will not begin, until you
provide to your lender or mortgage broker all of the material and
information requested.
|
Statement of Reasons for Denial:
 | If your application is denied, ECOA
requires your lender or
mortgage broker to give you a statement of the specific reasons why it
denied your application or tell you how you
can obtain such a statement. The notice will also tell you which federal
agency to contact if you think the lender or
mortgage broker has illegally discriminated against you. |
Obtaining Your Credit Report:
 | The Fair Credit Reporting Act (“FCRA”)
requires a lender or mortgage broker that denies your loan application to
tell you whether it based its decision on information contained in your
credit report. If that information was a reason for the denial, the notice
will tell you where you can get a free copy of the credit report. You have
the right to dispute the accuracy or completeness of any information in
your credit report. If you dispute any information, the credit reporting
agency that prepared the report must investigate free of charge and notify
you of the results of the investigation.
|
Obtaining Your Appraisal:
 | The lender needs to know if the value of
your home is enough to
secure the loan. To get this information, the lender typically hires an
appraiser, who gives a professional opinion
about the value of your home. ECOA requires your lender or mortgage
broker to tell you that you have a right to
get a copy of the appraisal report. The notice will also tell you how
and when you can ask for a copy. |
RESPA
Protection Against Illegal Referral Fees:
 | ESPA was enacted because Congress felt
that consumers needed protection from "... unnecessarily high settlement
charges caused by certain abusive practices that have developed in some
areas of the country." Some of the practices Congress was concerned about
are discussed below. Most professionals in the settlement business provide
good service and do not engage in these practices.
|
Prohibited Fees:
 | It is illegal under RESPA for anyone to
pay or receive a fee, kickback or
anything of value because they agree to refer settlement service
business to a particular person or
organization. For example, your mortgage lender may not pay your real
estate broker $250 for referring you to the
lender. It is also illegal for anyone to accept a fee or part of a fee
for services if that person has not actually
performed settlement services for the fee. For example, a lender may not
add to a third party’s fee, such as an appraisal fee, and keep
the difference. |
Permitted Payments:
 | RESPA does not prevent title companies,
mortgage brokers, appraisers, attorneys, settlement/closing agents and
others, who actually perform a service in connection with the
mortgage loan or the settlement, from being paid for the reasonable
value of their work. If a participant in your
settlement appears to be taking a fee without having done any work, you
should advise that person or company of the
RESPA referral fee prohibitions. You may also speak with your
attorney or complain to a regulator. |
Penalties:
 | It is a crime for someone to pay or
receive an illegal referral fee. The penalty can be a fine, imprisonment
or both. You may be entitled to recover three times the amount of the
charge for any settlement service by bringing a private lawsuit. If you
are successful, the court may also award you court costs and your
attorney’s fees.
|
Private Lawsuits:
 | If you have a problem, the best place to
have it fixed is at its source (the lender, settlement agent, broker,
etc.). If that approach fails and you think you have suffered because of a
violation of RESPA, ECOA or any other law, you may be entitled to sue in a
federal or state court. This is a matter you should discuss with your
attorney.
|
Government Agencies:
 | Most settlement service providers are
supervised by a governmental
agency at the local, state and/or federal level, some of which
are listed in the Appendix to this Booklet.
Your state’s Attorney General may have a consumer affairs division. If
you feel that a provider of settlement
services has violated RESPA or any other law, you can complain to that
agency or association. You may also send a
copy of your complaint to the HUD Office of Consumer &
Regulatory Affairs. |
Servicing Errors:
 | If you have a question any time during
the life of your loan, RESPA requires the company collecting your loan
payments (your “servicer”) to respond to you. Write to your servicer and
call it a “qualified written request under Section 6 of RESPA.” A
“qualified written request” should be a separate letter and not mailed
with the payment coupon. Describe the problem and include your name and
account number. The servicer must investigate and make appropriate
corrections within 60 business days. |
|